Does my custom window treatment need to be lined?
I’m not an interior designer. How do I know I’m picking the right fabrics when I make my own design selections?
When should I choose the interlining option?
How do I make my window appear bigger?
How do I place my custom order?
Simply follow the prompts. First, select your desired fabric and then select other options in the process, such as trims, width, length, lining, and any other options that you are asked to select.
Can you tell me the price of my custom valance?
The price changes based on the selections that you make, so you should know the price of our products instantaneously any time you make a custom change. Once all selections are made, the price will automatically show on your screen, at the bottom of all required selections.
Where are your products fabricated? Do you have a showroom?
All our products are fabricated, from start to finish, in our workroom located in Atlanta, Georgia. We are a small, family-owned business that focuses on online sales entirely. As such, our studio is closed to the public.
How do I check my order status?
On top of the page, click on My Account and select the Orders option. This option is not available to those who used guest checkout instead.
What’s the purpose of the color families?
Most of our customers buy our products with the help of color families. Color families are simply curated collections of fabrics, trims, and wall paint colors that our in-house designers have personally created to help you. Our designers are meticulous about this process and take their time picking combinations carefully. Use color families to pick your favorite fabrics and trims when designing your own custom valances.
Shipping and Returns
How long will my order take to ship?
It depends on whether you choose a custom or ready-made product.
Custom products typically require about 3 to 5 weeks to ship out, depending on order size, while ready-made products typically ship in a week or less.
If you provide your own fabrics, add in the time delay for our workroom to receive the supplies from you, in addition to any design consultations you may request.
Can I return the product I bought?
Because all our products are handmade and made to order based on custom specifications, we do not accept returns.
All custom and semi-custom products are final sales.
We stand behind our workmanship and will gladly refund or fix any products where there is clear evidence of errors in our workmanship, even if they were custom-made. Errors in ordering on your part do not qualify for refunds on custom orders.
What shipping methods do you use and how much does it cost?
We mostly use USPS Priority Mail, but may use UPS Ground for oversized packages. With the exception of fabric samples, you will receive your tracking number via email to see where your package is at any given time.
Orders up to $500 ship for $8.99 (or $25.00 if considered oversized. For orders over $500,shipping is free.
We ship to all 50 states in the United States.